Refund and cancellation policy

Initial version — August 2026.

Cancellation. There is no lock-in, no minimum term and no penalty. You can stop using the service whenever you want: the moment your account no longer has active users, it stops generating usage. There is no subscription to cancel, because there is no subscription.

What is charged. Billing is always for usage that has already occurred, measured in monthly active users, and presented before the charge. The first 1,000 active users of each month are free, on any plan.

Refunds. Because the amount corresponds to a service already provided, it is not refundable out of regret. We refund in full, no questions asked, whenever the charge does not match what was delivered: usage measurement error, duplicate charge, charge after the account was closed, or prolonged unavailability of the service in the billed period.

Disputes. You can dispute any invoice through our support channels, and we open up the usage behind the amount, item by item. While a dispute is under review, the service is not suspended.

Currency. Billing is in US dollars (USD). If your card is issued in another currency, the issuing bank applies its own conversion and applicable taxes — those amounts are your bank's, not ours.